Fees and Payments

Zokal Training publishes the applicable fee on each course page and uses an all-inclusive pricing model. This means the advertised course fee includes the tuition, standard course materials, administration and certification associated with successfully completing the training. There are no additional Zokal training charges added during the course unless you request a separate service that is not included in the original booking.

Unless a course page clearly states otherwise, your Zokal course fee includes:

• Training delivered by an appropriately qualified trainer and assessor
• The scheduled training and assessment activities
• Standard learning and assessment materials
• Course administration
• Two reassessment attempts per unit, where required
• Your original digital Statement of Attainment or qualification following successful completion
• A Statement of Attainment for individual units successfully completed if you do not complete the entire course

The course page should be reviewed before booking because it contains the specific price, duration, delivery arrangements and requirements for your selected training.

For courses costing less than $1,500, the full course fee is generally payable before attendance.

Payment confirms your booking and secures your place in the scheduled class. A place may not be treated as confirmed until the required payment or approved company purchase order has been received. Any payment deadline or booking requirement applying to your course will be shown during the booking process or provided in your booking confirmation.

Individual and public course bookings

Payment in full is required to confirm an individual place in a public course.

Employer and group bookings

For company or group enrolments, Zokal requires either:

• Payment in full; or
• An accepted purchase order.

Employers arranging training for several workers should contact the Zokal Training team to discuss group bookings, invoicing requirements and available delivery options.

Where a course costs more than $1,500, the amount collected before commencement will be limited in accordance with Zokal's fee-protection obligations. The remaining balance and payment schedule will be explained as part of the enrolment or booking process. This requirement helps protect students who pay course fees in advance.

Zokal's advertised course fees are all-inclusive for the duration of the booked training. The fee shown for your course includes:

• Tuition
• Standard learning materials
• Assessment
• Administration
• Original certification following successful completion

Separate charges may apply where you request an optional service outside the original course booking, such as a replacement copy of previously issued certification. Any applicable charge should be confirmed before that service is provided.

Students who are assessed as competent will receive the relevant certification for the units successfully completed. The cost of your original certification is included in the course fee. Depending on the training product and your result, this may be:

• A Statement of Attainment
• A qualification and accompanying record of results
• A Statement of Attainment listing only the units you successfully completed

Zokal aims to issue Australian Qualifications Framework certification documentation within 30 calendar days after you have:

• Successfully completed the required training and assessment
• Been assessed as competent
• Supplied a valid and verified Unique Student Identifier, where required
• Met any outstanding administrative requirements
• Paid all applicable course fees

Your course fee includes up to two reassessment attempts per unit. A reassessment may be required when an assessment does not yet demonstrate all the skills or knowledge required for competency. Your trainer will explain:

• Which part of the assessment needs to be completed again
• What further evidence is required
• How and when the reassessment will occur
• What learning support may help you prepare

Speak with your trainer promptly when you receive a "Not Yet Competent" result so you understand the next steps and available support.

When you successfully complete some units but not the entire course, Zokal may issue a Statement of Attainment for the units in which you have been assessed as competent. If you commence training but choose not to complete the course, a refund is not normally payable under the conditions set out in the Student Handbook. The outcome will depend on:

• The units you completed
• The assessment evidence submitted
• Whether competency was achieved
• Your payment status
• The reason the course was not completed

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Your employer may pay for your training or arrange the booking on your behalf. For employer-sponsored bookings:

• The employer may provide payment or an approved purchase order
• The booking remains subject to Zokal's payment and cancellation conditions
• The individual learner must still complete the required enrolment information
• The learner must meet all entry, identification and assessment requirements
• Certification is issued in the learner's name, not the employer's name

• Group Bookings
• On-site Training

Contact Zokal before the course begins when a payment issue may affect your booking. Our team can help you:

• Confirm the amount due
• Check whether a payment has been received
• Understand when payment is required
• Confirm purchase-order requirements
• Request a receipt or payment record
• Clarify what is included in the advertised course fee
• Identify the correct contact for an employer-paid booking

Payment and cancellation conditions vary depending on whether the booking is:

• An individual public-course booking
• A company or group booking
• Cancelled by the student or employer
• Rescheduled or cancelled by Zokal
• Transferred to another available course date

Notice periods can affect whether a refund, transfer or cancellation fee applies. For complete conditions, visit the Refunds and Cancellations page before booking or changing a course.

When Zokal is unable to run a course on the date agreed at enrolment, you may choose:

• A full refund; or
• Transfer to the next available course.

Zokal will contact affected students or booking organisations to explain the available options.

As a student purchasing training in Australia, you have rights under Australian Consumer Law. Training services must:

• Be provided with due care and skill
• Be reasonably fit for their stated purpose
• Match the service and course information provided to you

You can raise a concern when you believe:

• You were charged an amount that was not disclosed
• A payment has not been correctly recorded
• The delivered service did not match the booked service
• A refund or cancellation decision was incorrectly applied
• Your certification is being withheld despite meeting all requirements
• A fee outcome has not been clearly explained

Start by contacting Zokal Training so the matter can be reviewed.

When you disagree with a fee, payment or refund decision, you can submit a complaint or appeal. Include:

• Your full name
• Course title and scheduled date
• Booking or invoice details
• A clear description of the issue
• The outcome you are seeking
• Supporting documents such as receipts, invoices, emails or booking confirmations

• Complaints, Appeals and Feedback

Are Zokal's advertised course fees all-inclusive?

Yes. Zokal's course fees include tuition, standard materials, administration and original certification associated with successful completion. Review the individual course page for the exact price and course-specific information.

Do I need to pay before attending?

For courses costing less than $1,500, payment in full is generally required before attendance to confirm your place.

Can my employer pay for my course?

Yes. Employers can pay for training or, where accepted, provide a purchase order for company and group bookings.

Does Zokal charge for my certificate?

Your original certificate or Statement of Attainment is included in the course fee when you successfully complete the applicable requirements.

Is reassessment included in the fee?

Your course fee includes two reassessment attempts per unit.

Can Zokal take more than $1,500 before my course starts?

Zokal will not collect more than $1,500 from an individual student before course commencement. Where a course costs more, the payment arrangements will be explained during enrolment.

Will I receive a certificate if I have not paid my course fees?

Certification can only be issued after you have successfully completed the applicable requirements and met all outstanding administrative and payment obligations.

What happens when Zokal cancels my course?

You may choose a full refund or transfer to the next available course.

Can I receive a refund after starting a course?

The Student Handbook states that no refund is normally payable when a student commences but does not complete the course. Other circumstances may be considered under Zokal's applicable refund conditions.

Where can I find the cancellation notice periods?

Visit the Refunds and Cancellations page for the conditions applying to individual, employer and group bookings.

Every course page shows the current fee and key booking information for that training. Review the course details carefully and contact Zokal when you need clarification before making payment.

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