Plan Your Training
Refunds and cancellations
Plans change. Here is exactly how transfers, cancellations and refunds work at Zokal Safety Training.
01
Cancelling or transferring your booking
- More than 5 business days notice — transfer to another date at no charge, or a full refund
- 2 to 5 business days notice — transfer to another date; an administration fee may apply
- Less than 2 business days notice or non-attendance — the full course fee is payable
- Substituting another student at any time before the course starts is free
02
If Zokal cancels a course
Occasionally a course is rescheduled due to minimum numbers, trainer illness or unsafe conditions. You will be offered the next available date or a full refund of fees paid — your choice.
03
How refunds are processed
Approved refunds are paid back to the original payment method, normally within 10 business days of approval.
04
Not happy with an outcome?
Every student can access our complaints and appeals process. Put your concern in writing and we will respond within 10 business days.
Still have a question?
Our training team answers the phone. Tell us the work you do and we will tell you exactly which course, assessment or paperwork you need.