Getting Started with Zokal Training

These steps help us:

• Confirm that the course is suitable for you
• Check that you meet the course entry requirements
• Identify any learning, digital, physical or other support needs
• Plan reasonable adjustments where required
• Complete your enrolment information
• Give you access to any required pre-course work

Before completing your enrolment, carefully review the information on your chosen course page.

The course page provides details about:

• The course code and title
• How the course is delivered
• Course duration
• Applicable fees
• Required resources
• Physical demands and other considerations
• Prerequisites
• Pre-enrolment paperwork
• Available support services
• Special course requirements

Zokal uses the RTO Pilot Student Portal to manage key parts of your onboarding and training.

After receiving your access link by email, log in to the Student Portal to complete the required steps. These may include:

1. 1Answering the Suitability Self-Assessment questions
2. 2Completing the Language, Literacy, Numeracy and Digital assessment
3. 3Providing the information required for your enrolment application
4. 4Accessing pre-course learning and assessment materials
5. 5Reviewing or signing support documents where required

Complete each requested activity before your course begins.

Help Us Confirm That the Course Is Right for You

Before completing your enrolment application, you will be asked to complete a Suitability Self-Assessment.

The assessment helps Zokal:

• Confirm that you meet the course entry requirements
• Understand your existing skills, knowledge and industry experience
• Identify specific training needs
• Identify language, literacy, numeracy or digital support needs
• Identify physical or other barriers that may affect participation
• Determine what support may help you complete the course
• Plan reasonable adjustments or support strategies
• Document the outcome of the suitability review

The purpose is to make sure your chosen training aligns with your goals, abilities, needs and wellbeing.

How to Complete the Suitability Check

1. 1Open the link sent to you by email.
2. 2Log in to the Student Portal.
3. 3Answer the Suitability Self-Assessment questions.
4. 4Complete the LLND Assessment.
5. 5Provide the information required for your enrolment application.

A Short Check to Identify the Support You May Need

As part of your enrolment application, you will complete a short Language, Literacy, Numeracy and Digital Skills assessment, commonly called an LLND Assessment.

The assessment looks at the core skills of:

• Learning
• Reading
• Writing
• Oral communication
• Numeracy

The activities are similar to tasks you may need to complete during your selected course.

This Is Not a Pass-or-Fail Test

Your LLND Assessment:

• Is not counted towards your final course results
• Is designed to identify areas where you may need assistance
• Helps your trainer determine whether adjustments or support should be arranged
• Takes approximately 10 minutes to complete

What Happens After Your LLND Assessment?

Your trainer will review your answers and task results. The review will help determine whether:

• You can proceed without adjustments
• You require specific learning or digital support
• Reasonable adjustments should be arranged
• An alternative pathway should be considered
• Your enrolment should be deferred

Where follow-up is required, Zokal will contact you to discuss:

• Your identified strengths
• Any gaps or barriers
• Recommended support services
• Available learning resources
• Agreed reasonable adjustments
• The next step in your training pathway

Possible support may include an LLN workshop or digital-skills coaching.

When a Training Adjustment Plan Is Required

A Training Adjustment Plan, or TAP, may be developed when the suitability check, LLND Assessment, pre-enrolment questionnaire or student declaration identifies a support need.

The plan is a personal support strategy designed to help you access training and assessment while still meeting the required course outcomes.

A TAP may support students with:

• A health condition
• A disability
• Carer responsibilities
• Language needs
• Learning needs
• Other circumstances affecting access to training

Possible reasonable adjustments listed in the handbook include:

• Extra assessment time
• Alternative-format resources
• Simplified language
• One-to-one tutorials
• Assistive technology
• Adjusted practical activities where permitted

How the Plan Is Developed

Zokal will:

1. 1Discuss your needs with you
2. 2Prepare the most suitable plan
3. 3Co-design the support strategy with you
4. 4Send the plan to the Student Portal for review and sign-off
5. 5Arrange the agreed support
6. 6Monitor and update the plan where needed

You are expected to review the plan, ask questions, attend agreed support sessions and advise Zokal when your circumstances change.

• Read about Student Support

Some courses require learning or assessment activities to be completed before you attend Zokal Safety Training.

When pre-work applies, you can access the learning and assessment materials through the RTO Pilot Student Portal. Alternatively, you can request to receive the materials by email.

You must:

1. 1Access the required materials
2. 2Complete the nominated assessment activities
3. 3Return the completed work by email
4. 4Allow Zokal to mark the work before you attend your course

At your first training session, your trainer will:

• Explain the training schedule
• Explain the assessment requirements
• Provide your course workbook or folder when printed materials are used
• Give you any forms that must be completed as part of enrolment
• Show you how to use the relevant digital tools or portals
• Introduce the Student Support process
• Explain how to contact Student Support

This introduction ensures you understand how the course will operate and where to ask for assistance.

Contact Zokal when you:

• Cannot access the Student Portal
• Have not received your login link
• Need your learning materials sent by email
• Do not understand a suitability question
• Need assistance completing the LLND Assessment
• Want to discuss a support requirement
• Have difficulty completing your pre-course work
• Need clarification about an enrolment form

Support is available through your trainer, the Student Support Officer or Zokal's administration team.

Before your training begins, make sure you have:

• Reviewed the information for your chosen course
• Opened the Student Portal link sent by email
• Completed the Suitability Self-Assessment
• Completed the LLND Assessment
• Supplied the required enrolment information
• Discussed any identified support needs with Zokal
• Reviewed and signed any agreed support plan
• Accessed any required pre-course materials
• Completed and returned required pre-work
• Read the instructions provided for your first session

Why do I need to complete a Suitability Self-Assessment?

It helps Zokal confirm that you meet the course entry requirements and identify any training, LLND, digital, physical or other support needs before training begins.

Is the LLND Assessment part of my course result?

No. It is not counted towards your overall result. It helps your trainer identify areas where you may require assistance or support.

How long does the LLND Assessment take?

The handbook states that it should take approximately 10 minutes.

What skills does the LLND Assessment cover?

It considers learning, reading, writing, oral communication and numeracy skills.

What happens when the assessment identifies a support need?

Zokal may contact you to discuss your strengths, identified gaps, recommended support, available resources and any agreed reasonable adjustments.

Can the assessment affect whether I start the course?

The review may determine that you can proceed, require specified support, or should consider an alternative pathway or deferment.

Where do I access pre-course work?

Required learning and assessment materials are available through the RTO Pilot Student Portal. You can also request to receive them by email.

Do I need to complete pre-work before attending?

Yes, when it is required for your course. The completed assessment work must be returned by email for marking before you attend Zokal Safety Training.

What happens during my first session?

Your trainer will explain the schedule and assessment requirements, provide applicable materials and forms, introduce the digital systems used and explain the Student Support process.

Log in to the Student Portal and complete each requested activity before your course begins.

Early completion gives Zokal time to review your information, mark required pre-work and arrange support where needed.

• Read the Student Handbook for more information